How EquiTech Won MSP of the Year - Part 1
- simonportwain7
- Jun 14
- 2 min read
We’re thrilled to share that we’ve been awarded
Best Managed Service Provider (MSP) of the Year 2025
at the Technology Reseller Awards.
But awards don’t define us, our actions do. So we’re launching a blog series to share what truly sets us apart from 99% of the MSP market. This is Part One: Being Proactive.
Being Proactive — Not Just a Buzzword
“Proactive” is one of the most overused terms in our industry. Every MSP claims to be proactive. But in reality, most are doing the bare minimum, setting up remote monitoring tools that trigger alerts when something’s about to go wrong. That’s not innovation, nor is it true proactivity.
We believe proactivity should go far beyond automated alerts. As our Director Adrian Richings often says,
“It’s the small touches that make the difference.”
Here’s what proactivity looks like at EquiTech
Security That Goes the Extra Mile
Take Carl Chambers, our Employee of the Year. He recently conducted a full password health and security audit across all our clients, not because he was asked, but because he knew it would make a difference. He personally reached out to users with tailored advice to strengthen their security posture. That’s initiative. That’s care. That’s real proactivity.
Human-Centric Support
In an industry that often hides behind screens and ticketing systems, Alex Wells from our helpdesk team does something radical, he picks up the phone. After resolving an issue, he follows up with users days later to check in, ensure everything’s still running smoothly, and ask if there’s anything more we can do. That’s not just support — that’s relationship-building.
Root Cause, Not Quick Fixes
Many MSPs rely on junior engineers to handle support tickets, often applying temporary fixes that don’t address the underlying issue. We do things differently. We invest time in Root Cause Analysis. When a problem is persistent or complex, it goes to seasoned experts like Tom Croft, who dig deep to find and fix the real issue, not just the symptom.
Why It Matters?
These aren’t isolated examples, they’re part of our culture. A culture that values initiative, accountability, and excellence. It’s why we’ve earned the trust of our clients and why we were recognised as the best in the business.
Stay tuned for Part Two of our series, where we’ll explore another pillar of what makes us different, and what won us the Title of MSP of the Year
Call to Action
If you’re looking for an IT and Cyber Security partner who doesn’t just talk about being proactive, but lives and breathes it, then we’d love to hear from you.
Get in touch with us at Equitech to find out how we can support your business with the kind of forward-thinking, people-first service that earned us the title of MSP of the Year 2025.
Phone - 01604 346 444
Email - info@etg365.co.uk
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