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Managed IT support means your IT is looked after proactively by a dedicated provider, rather than you calling someone when things go wrong. At EquiTech, we monitor your systems around the clock, apply patches and updates before they become problems, and provide a helpdesk your team can call whenever they need help - for a predictable monthly fee.

Response times depend on severity. Critical incidents affecting multiple users or business-critical systems are treated as highest priority. For standard helpdesk requests, we aim to respond within the hour. Our SLAs are agreed upfront and reported on monthly - you'll always know where we stand.

Break-fix means you pay someone to fix problems when they occur. Managed IT means you pay a fixed monthly fee for ongoing support, monitoring, and maintenance. Managed IT is almost always more cost-effective because problems are caught earlier, resolved faster, and many are prevented altogether.

Yes. The majority of what we do is delivered remotely, so geography is rarely a barrier. We support businesses across the UK and internationally. For on-site requirements, we cover Northamptonshire and the surrounding region.

Yes - remote and hybrid support is a core part of what we do. We support users on Windows and Mac devices, wherever they're working. Cloud-first environments like Microsoft 365 and Azure are central to our offering.

Pricing is typically calculated on a per-user or per-device basis depending on the scope of service. Costs vary based on the size of your team, the level of support required, and the complexity of your environment. We provide detailed, transparent quotes - contact us for a no-obligation assessment.