⚙️ Pillar Three
Automate
Automation & AI
Work smarter. Move faster. Do more with less. The companies pulling ahead aren't just working harder - they're working smarter. We help you harness automation and AI to eliminate repetitive tasks and unlock new possibilities.
Our Services
Three ways we help you
work smarter
Whether you're streamlining a single workflow or transforming how your entire business operates, we bring the technical depth and practical experience to make it happen - quickly, securely, and at scale.
⚡
Process Automation
Identify, design, and deploy automated workflows that remove manual effort from your day-to-day operations. We cover approval flows, data synchronisation, employee onboarding, scheduled reporting, customer communications, and IT operational tasks.
🤖
AI Integration
Practical AI for real businesses - not demos, not hype. We help you deploy AI tools in a way that's controlled, compliant, and immediately useful. From AI-assisted workflows and document intelligence to smart routing and predictive alerting.
📈
Business Automation
A strategic view across your entire operation - mapping processes, identifying where automation delivers the highest return, and building a phased roadmap that compounds over time. Designed for your technology stack and growth trajectory.
The ETG Difference
Not just an AI consultant.
Not just an MSP. Both.
Most providers do one or the other. Traditional MSPs understand your infrastructure but not AI. AI consultants understand AI but not your security posture. We bring both - and that changes everything.
Traditional MSP
🔧
IT & Security expertise
- but limited AI capability
EquiTech
⚡
IT & Security expertise
+ full AI capability
Security & compliance baked in
AI Consultant
🤖
AI & automation expertise
- but no security foundation
Our Approach
A structured journey,
not a one-off project
We start with deep discovery before recommending anything. Every engagement is bespoke - built around your actual processes, your actual risks, and your actual people.
1
Discovery
We map your processes, understand your teams, and assess your readiness - before recommending anything.
2
Roadmap
A bespoke, costed automation roadmap - prioritised by business impact and sequenced for quick wins first.
3
Deploy
We build, test, and deploy automations alongside your team - transferring knowledge and capability throughout.
4
AaaS
Automation as a Service - ongoing expert support to measure, optimise, and grow your automation capability.
Dedicated Expertise
Virtual Automation Specialist
Every automation engagement is supported by a dedicated VAS - a specialist who stays involved from discovery through to ongoing optimisation.
Ongoing Support
Automation as a Service
The AI and automation landscape evolves constantly. Our AaaS model keeps your programme moving with expert guidance at every cadence.
🔍
Spots automation opportunitiesSurfaces repeat work and prioritises quick wins
Daily
Keep the lights onOn hand for your automation leaders whenever they need support
🗺️
Maps your roadmapA costed, sequenced, board-ready plan you actually use
Weekly
Drive adoptionGetting more value from what's built and expanding usage
🛡️
Builds the guardrailsSecurity, governance, and AI policy baked in from day one
Monthly
Measure & optimiseShow the value and tune what isn't working
📊
Tracks measurable outcomesHours saved, errors reduced, cost savings - evidenced
Quarterly
Govern & growStrategic review - where the business is heading and what's next
Return on Investment
What good looks like
Following the initial deployments, we measure and evidence the real business impact of your automation programme.
⏱️
Time Recovered
Hours saved per person, per week - freed up for higher-value work
✅
Fewer Errors
Dramatic reduction in human error and document rework
⚡
Streamlined Processes
Complex, time-consuming processes simplified and accelerated
💷
Cost Savings
Measurable financial impact - evidenced and presented to stakeholders
Why ETG365
Automation built right,
not bolted on
We understand IT infrastructure, security, and compliance - so every automation we design fits your real constraints, not a theoretical ideal.
Every automation we build is maintainable, auditable, and secure from day one - and we stay involved long after delivery.
🔗Deep integration expertiseWe work across the systems and platforms your business already depends on - no vendor lock-in
🔒Security & compliance firstWe understand the implications of connecting systems and automating decisions - built right from the start
🔍Transparent deliveryClear scope, measurable outcomes, no surprises - we agree what success looks like before we start
🤝Ongoing partnershipWe don't just build and disappear - we stay involved to iterate and improve as your needs evolve
Common Questions
Automation FAQs
What kinds of tasks can be automated?
Almost any task that is repetitive, rule-based, and doesn't require human judgement. Common examples include employee onboarding workflows, invoice processing, report generation, approvals and notifications, data entry between systems, and customer communications. If you can describe the steps of a process, it can usually be automated.
Do I need to be technical to use automation?
No. We handle the technical build entirely. Our role is to understand your processes, identify where automation adds value, and implement solutions your team can use without any technical knowledge. We also train your staff so they're confident with what we've built.
How long does automation take to implement?
Simple automations - a single workflow or integration - can often be live within days. More complex, multi-system automations typically take two to four weeks. We always start with a discovery phase to map out your processes and identify quick wins before committing to a build.
What's the difference between automation and AI?
Automation follows defined rules - "if X happens, do Y." AI adds the ability to make decisions based on patterns, context, and learning. In practice, they work best together: automation handles the routine, and AI handles the exceptions that require judgement. We integrate both depending on what the process requires.
How much does business process automation cost?
Costs vary depending on the complexity and number of processes involved. Simple Power Automate workflows can be implemented for a modest fixed fee. Larger programmes are scoped and priced per engagement. We offer a free workflow review to identify your highest-value automation opportunities before any commitment.
Can you integrate automation with our existing software?
In most cases, yes. We work with Microsoft 365, Azure, and a wide range of third-party systems. If a tool has an API or supports standard connectors, it can almost certainly be integrated. We'll confirm compatibility during the discovery phase.
Ready to stop doing manually what a machine could do for you?
Get in touch to explore what's possible. Start with a free workflow review.
Talk to Us →